Frequently Asked Questions
Everything you need to know about our handcrafted knits and artisanal collections.
How should I care for my Misha & Puff wool garments?
To preserve the life of our hand-dyed wool, we recommend hand washing in cold water with a mild wool detergent and laying flat to dry. Avoid wringing or twisting to maintain the garment's shape.
What is the typical shipping timeline for new collection launches?
During peak launch periods, please allow 5-7 business days for order processing. Once shipped, domestic orders typically arrive within 3-5 business days via standard shipping.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and the weight of your order.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition items or sale products may be designated as final sale.
Why are there slight color variations in my piece?
Because our yarns are hand-dyed in small batches, subtle variations in color and saturation are a natural characteristic of the artisanal process, making every Misha & Puff piece unique.
How do I determine the right size for my child?
Our knits generally run true to size, but since they are handmade, slight variations can occur. We provide a detailed size guide on each product page to help you find the perfect fit.